Reference

How jz387 Handles Your Personal Information

Your privacy is part of how we run this platform. When you use your bKash, Nagad, or Rocket wallet to deposit or withdraw, or when you log in from your phone, we handle your data carefully and only for the purposes described here.

Data collected only for account and payment purposesNo sale of personal information to third partiesYou can request access or deletion of your dataLive casino and slots
jz387 How jz387 Handles Your Personal Information
REACH OUR TEAM

Contact Us About Your Privacy

If you have a question about how we handle your data, want to update your account information, or want to request deletion of your personal details, our support team is the right place to start. You can reach us through live chat on the site, by email, or through the in-app help channel. Response times vary, but we aim to respond to data-related requests within a reasonable period. Let us know your registered contact number or email address so we can locate your account quickly.

Team online

Live Chat

Start a chat from the main menu on mobile or desktop. It connects you directly with our account support team for questions about your data or profile.

Email Support

Send your data access or deletion request to our support email. Include your registered account details so we can locate and process your request without delay.

In-App Help

Open the Help section from your account menu. You can submit a query directly from the app, and our team will follow up through your registered contact details.

DATA SECURITY PRACTICES

How We Protect and Manage Your Information

Security is built into the account layer, not bolted on afterwards. We use encrypted connections for all data in transit, including when your bKash or Nagad transaction details are passed between your device and our servers. Account access uses OTP verification tied to your registered mobile number, so a login attempt from an unrecognised device triggers an additional check before it goes through. We keep your data only as long as your account is active or as required to resolve any open disputes. Once retention periods pass, data is removed from live systems in line with our internal schedule.

Encrypted Connections

All data between your device and our platform travels over encrypted connections. This covers login, payment steps via bKash, Nagad or Rocket, and account updates.

OTP Account Verification

Every login from a new device triggers an OTP sent to your registered number. This step blocks unauthorised access even if your password is compromised.

Data Retention Schedule

We keep account data while your account is active and for a defined period after closure to cover any disputes. After that window, data is removed from live systems.

Your Right to Access or Delete

You can request a summary of the data we hold on you, or ask for its removal. Submit the request via chat or email with your account details and we'll handle it directly.

Privacy Questions We Get Asked Most

These are the questions we hear most from people who want to understand their rights before they open an account or after they've been using the platform for a while.

We collect your name, mobile number, and payment method details — bKash, Nagad, or Rocket. We also record your device type and session data to keep your account secure.

We do not sell or share your personal data with unrelated third parties. Payment data is shared only with the relevant payment processor to complete your transaction.

We retain your data while your account is active and for a defined period after closure to handle any unresolved disputes. After that, it is removed from our live systems.

Yes. Send a data access request through live chat or email with your registered account details. We'll confirm receipt and provide the information within a reasonable timeframe.

Contact our support team via live chat, email, or the in-app help channel. Include your registered number so we can locate your account and process the deletion request promptly.

No. Your bKash or Nagad PIN is entered directly in your wallet app and is never transmitted to or stored by us. We only receive transaction confirmation and reference details.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.